NC-507 Raleigh/Wake Continuum of Care Coordinated Entry Policies and Procedures

In 2017, the City of Raleigh/Wake County, North Carolina initiated a process to improve the delivery of housing and crisis response services and assistance people experiencing homelessness or at imminent risk of homelessness by refining the community’s process for access, assessment, eligibility determination and referrals across the Continuum of Care.

This process, the Coordinated Entry System, institutes consistent and uniform access, assessment, prioritization, and referral processes to determine the most appropriate response to each person’s immediate housing needs. Coordinated Entry is mandated by HUD and many other funders and is recognized nationally as a best practice which can improve efficiency within systems, provide clarity for people experiencing homelessness, and can help serve more people more quickly and efficiently with assistance targeted to address their housing needs.

This Coordinated Entry System Policies and Procedures document is an operational manual, providing guidance and direction for the day-to-day operation, management, oversight, and evaluation of Raleigh/Wake’s coordinated entry approach. This manual will be updated and revised on an ongoing basis as the actual application and practical experience of Coordinated Entry System design principles are refined and improved.

NC-507 Raleigh/Wake Continuum of Care Written Standards

The NC-507 Raleigh/Wake Continuum of Care Written Standards outline the requirements and expectations of all CoC funded programs serving individuals and families engaged in the homeless service system. These standards ensure continuity of service delivery and shared philosophy.

The Written Standards Work Group, responsible for the creation of this draft, is comprised of agency representatives from across the Continuum of Care who volunteered during the Homeless Service System monthly meeting.  Over the course of 3 months, the Work Group convened on 6 separate occasions for 2 hours each time. The group reviewed the existing  Partnership Written Standards, along with a range of standards from other Continuums of Care, both in North Carolina and across the country.

The Partnership to End and Prevent Homelessness, serving as the Continuum of Care, is requesting feedback from the Membership regarding these standards. Please submit all comments to